welcome to giant workforce solutions.
In 3 Days, Your Team Can Deliver the Kind of Service Guests Never Forget!
Give us three days onsite with your guest-facing team and we’ll help them become confident, proactive and get genuinely amazing guest compliments for your lodge.
With a clear, measurable lift in guest satisfaction before we leave your lodge.
We are so confident in getting you results; if you don’t see that shift?
You get an extra few days of training, completely free!
We travel to any lodge in South Africa.
GWS-trained teams turn first-time guests into loyal, repeat visitors.
Trained Staff
Clients
Lodges
Years Of Experience
Let us help
Does This Sound Familiar?
- That sinking feeling when you check the latest guest review and it’s another complaint about slow service or a missed detail.
- The constant friction between the front desk, housekeeping, and kitchen, creating delays and excuses instead of seamless experiences.
- Staff relying on YOU for every decision, every escalation, every tiny problem.
- The sense that your lodge is living below its potential not because of the setting, but because the human experience isn’t consistent.
Let’s fix that, permanently.
Who we are
About Us
At Giant Workforce Solutions, we help lodge teams deliver great guest experiences through practical, people-focused training. Founded by Gail Westphal and Gail Whitear, we focus on real situations your staff face every day, from handling complaints to working better as a team. When your staff grow, your guests feel the difference.
Be H.O.S.P.I.T.A.B.L.E (Help, Observe, Serve, Personalise, Impress, Thank, Anticipate, Befriend, Listen, Engage) with Guests.
- Giant Workforce Solutions
Benefits
Why Work With Us?
Picture your lodge a month from now:
- Confident, empowered teams proactively delighting guests without needing a manager’s permission.
- Rave-Worthy Consistency, where every guest, on every shift, receives the same impeccable, personalised service.
- Flawless collaboration between all departments a well-oiled machine where everyone plays their part perfectly.
- Glowing 5-star reviews that mention your staff by name, driving more direct bookings and protecting your premium pricing.
This isn’t a dream. It’s a guaranteed outcome.
Solutions
The Problems We Fix
You’ll know these all too well…
Guests complaining about small things that turn into big issues
Staff who panic or say the wrong thing under pressure
Managers having to fix problems that staff could have solved themselves
Departments that don’t talk to each other
New hires who never get properly trained
Process
How It Works
A Simple Strategy Call
Your Custom 3-Day Blueprint
3 Days Onsite With Your Team
General Question
Frequently Asked Question Based From Our Clients
We know this is a significant decision. Here’s everything you need to know.
We focus on real shifts, not theory. Because we work onsite, with your guests and your existing systems, your team starts practising new behaviours immediately. Most lodges see visible change by Day 2.
Quite the opposite. We work around your operations, not against them. Our training uses engaging, staggered sessions and "on-shift" coaching so your team spends less time in a classroom and more time applying new skills in real time. Most lodges find our presence actually reduces daily disruption because we’re putting out the small fires that usually consume managements time.
We agree upfront on what matters most to you, which might include:
Fewer repeat complaints
Faster resolution of issues
Better internal audit or mystery guest scores
Clearer, more positive review themes
We track against that not vague “feelings.”
We honour our guarantee, 100%. If the agreed-upon metrics aren’t met, you will receive a full additional training up to a month of targeted virtual training at no cost. This allows us to reinforce concepts and close any gaps without any further investment from you. It’s our way of proving our commitment to your success.
Anyone guests interact with:
Front desk and reservations
Housekeeping
Food & beverage
Guides and activities
If guests experience them, we work with them.
Most training:
Is generic
Happens in a conference room or lecturing environment
Is forgotten within a week
Our approach is:
Onsite and in-context
Built around your actual guests and real issues
Repetition and role-play based
Designed to change habits, not just add information
- Immersive and conversational
We require a key decision-maker for the initial benchmarking and final report. For your managers, we need their collaboration for about an hour a day for coordination and to train them on our coaching tools. Think of it as a short-term investment that gives you back hours of your week once your team is empowered and autonomous.
Still have a question? Let’s talk live. We’re happy to address anything specific to your lodge.
Get in Touch
Book Your Discovery Call
2. What you get
- A 3-day onsite guest experience transformation
- A clear, measurable lift in guest satisfaction guaranteed.
- If not achieved: a full month of extra training, free.
- We travel to any lodge in South Africa.
- A frontline team that feels more confident, more consistent and more guest-focused.